Services
we provide
Why Companies are Choosing us?
World-Class Interpreters
Our 2000+ expert interpreters are intensely trained and monitored to ensure quality and excellence.
Service
Excellence
We offer a fast, reliable connections across the highest call volumes, exceptional SLA performance and 99.9% platform uptime, all this at a low cost.
Committed
Partner
Count on a dedicated account managers, 24/7 workforce support and complimentary training to optimize your program implementation and rollout.
Over-The-Phone and Video Remote Interpreting
Over-the-phone interpretation (OPI) is a service that connects two parties speaking different languages through a three-way call. The interpreter acts as a bridge, facilitating the conversation between them. This interpreter may be located in the same office as the client or be situated remotely.
Remote Simultaneous Interpretation
Video remote interpreting (VRI) is a type of sign language interpretation that enables deaf or hard-of-hearing individuals to communicate with hearing people at the same location through videoconferencing, rather than relying on in-person interpreters. This service is particularly beneficial in areas with a shortage of qualified interpreters, such as rural settings, or when immediate interpretation is required but no interpreter is present on-site.
Remote Simultaneous On-Site Interpretation
Remote simultaneous interpretation (RSI) represents an advanced form of simultaneous interpretation, allowing interpreters and participants to receive a live video and audio feed from anywhere in the world. With RSI, interpreters, speakers, and attendees can connect and engage in their own languages remotely. To participate in RSI, all that’s needed is a computer or mobile device, a headset, and an internet connection to access online events.
Pre-Scheduled Assignments
Any client can request a prescheduled interpretation session for languages marked as “preschedule recommended,” for extended sessions lasting over 1.5 hours, or for sessions with particular needs. Preparation is essential for interpreters, as it constitutes a significant portion of their work. Being a language expert doesn’t automatically mean one can discuss any topic using specialized terminology without prior knowledge. It’s important to recognize that what seems obvious to you as an expert in your field may be completely unfamiliar to others.
Interpretation
Translators convey the meaning from a text written in the source language to the target language.
– Meaning transfer
– the message from language A (source language) needs to be communicated in language B (target language).
– Written text
– translation is often confused with interpretation. However, the latter deals with spoken, not written, language
– Source language
– the language being translated from
– Target language
– the language being translated into
Customer Service
Our Customer Service representatives are responsible for responding to customer calls, addressing their concerns, and resolving issues. They manage both incoming and outgoing phone interactions with clients to ensure that everyone receives prompt assistance.
Sales
Our Sales representatives act as the primary liaison between a business and its potential or existing clients. They are responsible for identifying and educating prospective customers, while also providing support to current clients with information and assistance regarding products and services.
Customer Retention
We use customer retention as a metric to assess customer loyalty, specifically the ability of your organization to maintain customers over time. Beyond just counting loyal customers, customer retention can indicate or forecast customer satisfaction, repurchase behavior, engagement levels, and emotional connections to your brand.
Customer Recovery
Our customer recovery department is responsible for re-engaging lost customers. We primarily concentrate on mending relationships with dissatisfied clients by first listening to their concerns. We aim to capture their attention through impressive solutions and also ensure that we update any invalid payment methods or expired cards.
Technical Support & Help Desk
We strive to exceed expectations in monitoring and maintaining our computer systems and networks. We guide our staff and clients through a series of steps, whether in person or over the phone, to assist with system setup or issue resolution. This includes troubleshooting system and network problems, as well as diagnosing and fixing hardware or software faults.
Order Processing
This outlines our workflow related to picking, packing, and delivering items to a shipping carrier, which is a crucial component of order fulfillment. Order processing encompasses all the tasks required to ship products from the warehouse to the customer.
Payment Processing
Payment processing refers to the method our businesses use to complete credit and debit card transactions. These services streamline card transactions, while payment gateways securely transmit data, allowing funds from a customer’s issuing bank to be transferred to a merchant’s account. This entire process occurs within seconds.